1. General Provisions

Protecting our customers’ personal data is a priority. This document outlines how Sönmez Outdoor collects, preserves, and processes your personal data in connection with the sale of our products and provision of related services.

2. Administrator of Personal Data

The administrator of personal data is Sönmez Outdoor.

Contact Details:
Address: Esenkent Mh. Şair Fuzuli Sk No:18, Istanbul, Turkey
Email: privacy@sonmezoutdoor.com

3. Processing of Personal Data During the Sale of Goods

To supply our goods and provide related services, we process your personal data mainly for contractual purposes. This includes:

  • Sale of Goods: Processing data for delivering products and managing customer relationships.
  • Payments: Using external payment gateways, we only access the first 6 and last 4 digits of your payment card.
  • Complaints: Handling complaints as part of our contractual obligations.
  • Customer Support: Retaining your data for query resolution and legal defense.
  • Sending Reminders: Sending reminders for unpaid invoices.
  • Legal Claims: Retaining data to protect our rights and defend legal claims.
  • Accounting and Tax Documents: Storing data on accounting documents as required by law.

4. Customer Account and Loyalty Club

If you create a customer account, we use your personal data to manage the loyalty club. If you do not log in for more than 3 years, we will contact you to determine if you wish to maintain your account.

5. Marketing Communication

With your consent, we use your data to send marketing offers and business messages. You can withdraw your consent at any time.

6. Personal Data Security, Sharing, and Transfer

We implement technical measures to protect your data from unauthorized access, alteration, or destruction. Personal data may be shared with third parties for service provision, administrative support, and legal obligations.

7. Your Rights as a Data Subject

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Restrict data processing
  • Data portability
  • Object to data processing

To exercise these rights, contact us at privacy@sonmezoutdoor.com.

8. Updates to Data Protection Policy

We may update this policy due to legal or service changes. Check our website regularly for updates.